Privacy Policy
Snatch Casino is committed to safeguarding the personal information of everyone who uses our platform. We believe that transparency builds trust, which is why we have developed clear practices around how we gather, manage, protect, and sometimes share the details you provide while enjoying our games and services.
Information We Collect
When you register an account or interact with our website, we collect information that allows us to deliver a secure and personalised experience. This includes details such as your full name, date of birth, residential address, email address, telephone number, and username. To meet regulatory obligations and verify your identity, we may also request government-issued identification documents, proof of address, or payment-related records.
In addition to information you give us directly, our systems automatically record technical and usage data. This can include your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. We use this data to maintain functionality, improve performance, and better understand how players engage with our platform.
How We Use Your Information
We process the information we collect for several essential purposes. Primarily, it enables us to create and manage your account, process deposits and withdrawals, provide customer support, and ensure the smooth operation of games and promotions. Your data also helps us comply with legal and licensing requirements, including age verification, anti-money laundering checks, and responsible gambling measures.
Where you have given consent, we may use your contact details to send updates about new games, special offers, tournaments, or other relevant promotions. You can adjust these preferences at any time through your account settings or by contacting support.
Sharing and Disclosure
We do not sell or rent your personal information to third parties for their own marketing purposes. However, we may share certain details with trusted service providers who assist in operating our business. These partners include payment processors, identity verification agencies, hosting providers, analytics services, and customer support platforms. All such partners are bound by strict contractual obligations to keep your information secure and to use it only for the purposes we instruct.
Information may also be disclosed when required by law, regulatory authorities, or court order. This includes situations involving fraud prevention, licensing compliance, or the protection of our legal rights and the safety of our players.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enable core functions, remember your preferences, analyse traffic patterns, and deliver a more relevant experience. Some cookies are strictly necessary for the site to work properly, while others help us understand which features are most popular or how we might improve navigation.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use specific features or affect the overall performance of the platform.
Data Security
We take the protection of your personal information seriously and apply reasonable technical and organisational safeguards. These include encryption for sensitive transmissions, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we continuously work to maintain a high level of protection appropriate to the nature of the data we handle.
Data Retention
We keep your personal information only for as long as it is needed to fulfil the purposes described in this policy or to satisfy legal and regulatory requirements. Once that need ends, we securely delete or anonymise the information in accordance with our retention schedules.
Your Rights and Choices
You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and, in certain circumstances, ask for its deletion or restrict how we use it. Canadian players may also have additional rights under applicable provincial privacy legislation. To exercise any of these rights, simply contact our customer support team with a clear description of your request. We will respond within the timeframes required by law.
Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When significant updates occur, we will post the new version on our website and update the effective date. Your continued use of Snatch Casino after such changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please reach out to our support team through the live chat or email options available on our website. We aim to address all privacy-related inquiries promptly and transparently.